Service Quality Survey for Student

SURVEY RESULTS

• Summary of Survey Results for the 2024–2025 Academic Year
  The results of the student survey on service quality for the 2024–2025 academic year indicate that overall satisfaction remained stable, with an average score of 3.61. Most survey categories were evaluated positively by students, with satisfaction rates ranging from 78.84% to 89.08%. The Student Support Services category received the highest ratings; in particular, the effective communication of information regarding seminars, events, programs, social activities, and international collaborations achieved a notably high satisfaction rate of 93.13%.
  For detailed information on the survey results, please refer to the 2024–2025 Academic Year Report.

• Summary of Survey Results for the 2023–2024 Academic Year
  Hoa Sen University’s annual service quality survey (966 student participants) revealed an overall satisfaction rate of 92.17%, an increase of nearly 2% compared to the previous year. Library services received the highest rating (94.10%), while IT services ranked lowest (87.28%). Among faculties, students from the Faculty of Languages and International Cultures reported the highest satisfaction (98.02%), whereas students from the Faculty of Marketing and Communications were the least satisfied (87.45%). Students suggested improvements in response times, library resources, document processing, parking facilities, equipment maintenance, facility upgrades, Wi-Fi quality, and digital services. Despite some variation, satisfaction rates remained consistently high across most service areas and units, reflecting strong overall service quality.
  For detailed information on the survey results, please refer to the 2023-2024 Academic Year Report