IT Service Engineer - Full-time Remote

JOB TITLE: IT Service Engineer - Full-time Remote
Department: Tahi Data Services Support Desk
Reports to: Support Desk Manager

BENEFITS:
Company laptop after probation
Company paid fiber internet connection after probation
Customized training according to business needs
Flexibility and mobility of work-from-home
Better work-life balance
More time for fitness
Less time on the road / stuck in traffic
And many more, you name it!

SALARY
Negotiable

DUTIES / RESPONSIBILITIES:
The Support Desk requires a 24 x 7 presence, which means that occasional on call/out of hours working will be required. This will be on a pre-defined rotation basis.

The engineer will react quickly and proactively to customer support tickets and calls, escalating promptly when required.

The engineer will attain Certification status for Elastic products (ELK) and maintain the certification throughout their tenure at Tahi.

REQUIRED SKILLS / ABILITIES:
Excellent verbal and written communication skills in English.
Excellent general IT skills (Microsoft Office products, Atlassian JIRA, Servicedesk.)
Excellent time management skills with a proven ability to meet deadlines/SLAs.
Strong analytical and problem-solving skills.
Website (Wordpress) development and maintenance skills.
Monitoring and maintenance of VPNs (IPSec and OpenVPN.)
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Self-starter with an ability to work remotely without supervision.
Bachelor's degree in Computer Science, Information Technology, or related field

PLACE OF WORK
Right from your home-sweet-home!

Các bạn sinh viên khi đăng ký ứng tuyển sẽ nộp hồ sơ online tại: 
https://www.linkedin.com/in/tahvn001/
(Sinh viên năm cuối cần nộp kèm thư giới thiệu của Trường, hoặc Giảng viên của Khoa xác nhận việc vừa học vừa làm toàn thời gian của sinh viên)