Job Description
- Liaising between guests and partners to resolve light complexity issues via
inbound, outbound, email, chat, and messaging on various topics such as:
additional travel advice, modifications, cancellations, complaint, … - Providing accurate, valid, and complete information by using the right tools,
methods, and processes. • Ensuring a high level of customer service and a
positive guest experience.
Job Requirement
- Fluency in English (Speaking, listening, writing, and reading) - working 100%
English. - Ability to adapt and work well under pressure in a fast-paced environment.
- Ability to take ownership and solve problems.
- Positive and resilient attitude.
- Minimum high school diploma or equivalent.
- At least 6 months in Customer Service role.
Work Time: 24/7, 2 days off per week, arranged by team leaders.
- Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
- Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
Salary
- Base salary: 7.500.000vnd/month.
- Meal Allowance: 500.000vnd/month.
- Complexity allowance: 1.000.000vnd/month (If the candidates pass the
SVAR and WriteX Assessment will count from the 3rd working month). - Monthly KPI incentive: 900.000 – 1.200.000vnd.
Benefits:
- 14 Annual leave per year.
- Computer provided.
- 100% English Environment.
- Global training program.
- Annual review.
- 13th pay salary.
Venue: Tower 1, OneHub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City,
Ho Chi Minh City, Viet Nam.