{"id":32701,"date":"2026-06-01T13:59:28","date_gmt":"2026-06-01T06:59:28","guid":{"rendered":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/?p=32701"},"modified":"2026-06-01T13:59:29","modified_gmt":"2026-06-01T06:59:29","slug":"nganh-quan-tri-trai-nghiem-khach-hang-so-ra-truong-lam-gi","status":"publish","type":"post","link":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/nganh-quan-tri-trai-nghiem-khach-hang-so-ra-truong-lam-gi\/","title":{"rendered":"Ng\u00e0nh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 ra tr\u01b0\u1eddng l\u00e0m g\u00ec? C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p trong k\u1ef7 nguy\u00ean kh\u00e1ch h\u00e0ng l\u00e0 trung t\u00e2m"},"content":{"rendered":"\n

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 ra tr\u01b0\u1eddng l\u00e0m g\u00ec l\u00e0 c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00ed sinh quan t\u00e2m khi doanh nghi\u1ec7p ng\u00e0y c\u00e0ng ch\u00fa tr\u1ecdng x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng s\u1ed1. Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh ng\u00e0y c\u00e0ng kh\u1ed1c li\u1ec7t, s\u1ea3n ph\u1ea9m t\u1ed1t th\u00f4i ch\u01b0a \u0111\u1ee7, doanh nghi\u1ec7p c\u1ea7n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 kh\u00e1c bi\u1ec7t \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 m\u1edf ra nhu c\u1ea7u l\u1edbn v\u1ec1 ngu\u1ed3n nh\u00e2n l\u1ef1c c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft h\u1ee3p gi\u1eefa c\u00f4ng ngh\u1ec7, d\u1eef li\u1ec7u, marketing v\u00e0 t\u01b0 duy l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m. \u0110\u00e2y c\u0169ng l\u00e0 l\u00fd do ng\u00e0nh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 \u0111ang tr\u1edf th\u00e0nh l\u1ef1a ch\u1ecdn gi\u00e0u ti\u1ec1m n\u0103ng trong th\u1eddi \u0111\u1ea1i s\u1ed1.<\/strong><\/p>\n\n\n\n

Ng\u00e0nh Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang tr\u1edf th\u00e0nh l\u1ee3i th\u1ebf c\u1ea1nh tranh m\u1edbi c\u1ee7a doanh nghi\u1ec7p<\/h2>\n\n\n\n

Tr\u01b0\u1edbc \u0111\u00e2y, doanh nghi\u1ec7p th\u01b0\u1eddng t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c gi\u00e1 b\u00e1n \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, khi c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn h\u01a1n, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 kh\u00e1c bi\u1ec7t.<\/p>\n\n\n\n

\"Ng\u00e0nh<\/figure>\n\n\n\n

>>>T\u00ecm hi\u1ec3u th\u00eam: Ng\u00e0nh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 l\u00e0 g\u00ec?<\/a><\/em><\/strong><\/p>\n\n\n\n

T\u1eeb l\u00fac t\u00ecm ki\u1ebfm th\u00f4ng tin, mua h\u00e0ng, s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 \u0111\u1ebfn ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng, kh\u00e1ch h\u00e0ng \u0111\u1ec1u mong mu\u1ed1n c\u00f3 tr\u1ea3i nghi\u1ec7m thu\u1eadn ti\u1ec7n, nhanh ch\u00f3ng v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n\n\n\n

M\u1ed9t website d\u1ec5 s\u1eed d\u1ee5ng, m\u1ed9t \u1ee9ng d\u1ee5ng th\u00e2n thi\u1ec7n, m\u1ed9t chatbot ph\u1ea3n h\u1ed3i \u0111\u00fang nhu c\u1ea7u hay m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p \u0111\u1ec1u g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c.<\/p>\n\n\n\n

Ch\u00ednh v\u00ec v\u1eady, nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u0111\u1ea7u t\u01b0 m\u1ea1nh v\u00e0o Customer Experience (CX) v\u00e0 xem \u0111\u00e2y l\u00e0 chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng \u0111\u1ec3 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng.<\/p>\n\n\n\n

\u0110i c\u00f9ng xu h\u01b0\u1edbng \u0111\u00f3 l\u00e0 nhu c\u1ea7u ng\u00e0y c\u00e0ng l\u1edbn v\u1ec1 \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 c\u00f3 kh\u1ea3 n\u0103ng thi\u1ebft k\u1ebf, qu\u1ea3n tr\u1ecb v\u00e0 t\u1ed1i \u01b0u h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng tr\u00ean m\u00f4i tr\u01b0\u1eddng s\u1ed1.<\/p>\n\n\n\n

H\u1ecdc ng\u00e0nh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 ra tr\u01b0\u1eddng l\u00e0m g\u00ec?<\/h2>\n\n\n\n

\u0110\u00e2y l\u00e0 ng\u00e0nh h\u1ecdc c\u00f3 ph\u1ea1m vi ngh\u1ec1 nghi\u1ec7p r\u1ed9ng b\u1edfi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n di\u1ec7n trong h\u1ea7u h\u1ebft l\u0129nh v\u1ef1c kinh doanh.<\/p>\n\n\n\n

\"Ng\u00e0nh<\/figure>\n\n\n\n

>>>Xem th\u00eam: L\u1ed9 tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1<\/a><\/em><\/strong><\/p>\n\n\n\n

Sau khi t\u1ed1t nghi\u1ec7p, sinh vi\u00ean c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c t\u1ea1i doanh nghi\u1ec7p th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, ng\u00e2n h\u00e0ng, c\u00f4ng ngh\u1ec7, b\u00e1n l\u1ebb, du l\u1ecbch, kh\u00e1ch s\u1ea1n, truy\u1ec1n th\u00f4ng, d\u1ecbch v\u1ee5 ho\u1eb7c c\u00e1c t\u1eadp \u0111o\u00e0n \u0111a qu\u1ed1c gia.<\/p>\n\n\n\n

Chuy\u00ean vi\u00ean qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Customer Experience Executive)<\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 v\u1ecb tr\u00ed ngh\u1ec1 nghi\u1ec7p ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a ng\u00e0nh.<\/p>\n\n\n\n

C\u00f4ng vi\u1ec7c bao g\u1ed3m nghi\u00ean c\u1ee9u h\u00e0nh vi kh\u00e1ch h\u00e0ng, ph\u00e2n t\u00edch c\u00e1c \u0111i\u1ec3m ch\u1ea1m trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng, \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n\n\n\n

Nh\u1eefng ng\u01b0\u1eddi l\u00e0m trong l\u0129nh v\u1ef1c n\u00e0y \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n\n\n\n

Chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ed1<\/h3>\n\n\n\n

Trong m\u00f4i tr\u01b0\u1eddng s\u1ed1, vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n gi\u1edbi h\u1ea1n \u1edf \u0111i\u1ec7n tho\u1ea1i hay email m\u00e0 m\u1edf r\u1ed9ng sang website, \u1ee9ng d\u1ee5ng, m\u1ea1ng x\u00e3 h\u1ed9i, chatbot v\u00e0 nhi\u1ec1u n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn kh\u00e1c.<\/p>\n\n\n\n

Sinh vi\u00ean t\u1ed1t nghi\u1ec7p c\u00f3 th\u1ec3 tham gia x\u00e2y d\u1ef1ng quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, t\u1ed1i \u01b0u t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n\n\n\n

Chuy\u00ean vi\u00ean ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/h3>\n\n\n\n

D\u1eef li\u1ec7u \u0111ang tr\u1edf th\u00e0nh t\u00e0i s\u1ea3n quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n

Th\u00f4ng qua vi\u1ec7c ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 nhu c\u1ea7u, d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng ti\u00eau d\u00f9ng v\u00e0 x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n

\"Ng\u00e0nh<\/figure>\n\n\n\n

\u0110\u00e2y l\u00e0 v\u1ecb tr\u00ed d\u00e0nh cho nh\u1eefng ng\u01b0\u1eddi y\u00eau th\u00edch t\u01b0 duy logic, ph\u00e2n t\u00edch v\u00e0 khai th\u00e1c d\u1eef li\u1ec7u \u0111\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb kinh doanh.<\/p>\n\n\n\n

Chuy\u00ean vi\u00ean CRM (Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng)<\/h3>\n\n\n\n

CRM l\u00e0 m\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c ph\u00e1t tri\u1ec3n nhanh hi\u1ec7n nay.<\/p>\n\n\n\n

Ng\u01b0\u1eddi l\u00e0m CRM c\u00f3 nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m v\u00e0 gia t\u0103ng gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

\u0110\u00e2y l\u00e0 v\u1ecb tr\u00ed \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p tuy\u1ec3n d\u1ee5ng trong c\u00e1c l\u0129nh v\u1ef1c b\u00e1n l\u1ebb, t\u00e0i ch\u00ednh, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 d\u1ecbch v\u1ee5.<\/p>\n\n\n\n

Chuy\u00ean vi\u00ean Marketing tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h3>\n\n\n\n

Marketing hi\u1ec7n \u0111\u1ea1i kh\u00f4ng ch\u1ec9 d\u1eebng \u1edf qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng trong su\u1ed1t h\u00e0nh tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n\n\n\n

\"Ng\u00e0nh<\/figure>\n\n\n\n

Ng\u01b0\u1eddi h\u1ecdc c\u00f3 th\u1ec3 tham gia x\u00e2y d\u1ef1ng chi\u1ebfn d\u1ecbch marketing c\u00e1 nh\u00e2n h\u00f3a, \u1ee9ng d\u1ee5ng AI trong ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 truy\u1ec1n th\u00f4ng d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1ef1c t\u1ebf.<\/p>\n\n\n\n

Chuy\u00ean vi\u00ean thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng (UX)<\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 v\u1ecb tr\u00ed \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p c\u00f4ng ngh\u1ec7 quan t\u00e2m.<\/p>\n\n\n\n

C\u00f4ng vi\u1ec7c t\u1eadp trung v\u00e0o vi\u1ec7c nghi\u00ean c\u1ee9u h\u00e0nh vi ng\u01b0\u1eddi d\u00f9ng, t\u1ed1i \u01b0u giao di\u1ec7n v\u00e0 tr\u1ea3i nghi\u1ec7m tr\u00ean website, \u1ee9ng d\u1ee5ng ho\u1eb7c n\u1ec1n t\u1ea3ng s\u1ed1 nh\u1eb1m gi\u00fap kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m thu\u1eadn ti\u1ec7n h\u01a1n.<\/p>\n\n\n\n

Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h3>\n\n\n\n

Sau khi t\u00edch l\u0169y kinh nghi\u1ec7m, ng\u01b0\u1eddi h\u1ecdc c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n l\u00ean c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd nh\u01b0:<\/p>\n\n\n\n

    \n
  1. Customer Experience Manager<\/li>\n\n\n\n
  2. CRM Manager<\/li>\n\n\n\n
  3. Customer Success Manager<\/li>\n\n\n\n
  4. Head of Customer Experience<\/li>\n\n\n\n
  5. Digital Customer Experience Manager<\/li>\n<\/ol>\n\n\n\n

    \u0110\u00e2y l\u00e0 nh\u1eefng v\u1ecb tr\u00ed gi\u1eef vai tr\u00f2 quan tr\u1ecdng trong chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n

    H\u1ecdc Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 t\u1ea1i HSU \u2013 \u0111\u00f3n \u0111\u1ea7u xu h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p c\u1ee7a n\u1ec1n kinh t\u1ebf s\u1ed1<\/h2>\n\n\n\n

    Khi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh n\u0103ng l\u1ef1c c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p, th\u1ecb tr\u01b0\u1eddng lao \u0111\u1ed9ng \u0111ang c\u1ea7n nh\u1eefng nh\u00e2n s\u1ef1 v\u1eeba hi\u1ec3u kh\u00e1ch h\u00e0ng, v\u1eeba th\u00e0nh th\u1ea1o c\u00f4ng ngh\u1ec7 v\u00e0 d\u1eef li\u1ec7u.<\/p>\n\n\n\n

    \"Ng\u00e0nh<\/figure>\n\n\n\n

    T\u1ea1i \u0110\u1ea1i h\u1ecdc Hoa Sen (HSU), ch\u01b0\u01a1ng tr\u00ecnh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng theo \u0111\u1ecbnh h\u01b0\u1edbng hi\u1ec7n \u0111\u1ea1i, k\u1ebft h\u1ee3p gi\u1eefa qu\u1ea3n tr\u1ecb kinh doanh, marketing, c\u00f4ng ngh\u1ec7 s\u1ed1, d\u1eef li\u1ec7u v\u00e0 \u1ee9ng d\u1ee5ng AI.<\/p>\n\n\n\n

    Trong b\u1ed1i c\u1ea3nh doanh nghi\u1ec7p ng\u00e0y c\u00e0ng l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, ch\u01b0\u01a1ng tr\u00ecnh Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 t\u1ea1i HSU mang \u0111\u1ebfn n\u1ec1n t\u1ea3ng \u0111\u1ec3 sinh vi\u00ean tr\u1edf th\u00e0nh nh\u1eefng chuy\u00ean gia ki\u1ebfn t\u1ea1o tr\u1ea3i nghi\u1ec7m, g\u00f3p ph\u1ea7n n\u00e2ng cao gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea1o n\u00ean l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng cho doanh nghi\u1ec7p trong th\u1eddi \u0111\u1ea1i s\u1ed1.<\/p>\n\n\n\n

    \n\n

    \n N\u0103m 2026, Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Hoa Sen \u00e1p d\u1ee5ng 5 ph\u01b0\u01a1ng th\u1ee9c tuy\u1ec3n sinh:<\/strong>\n <\/p>\n\n

    \n

    \u2013 X\u00e9t k\u1ebft qu\u1ea3 thi t\u1ed1t nghi\u1ec7p THPT 2026<\/p>\n

    \u2013 X\u00e9t b\u1eb1ng h\u1ecdc b\u1ea1 THPT theo t\u1ed5 h\u1ee3p 3 m\u00f4n<\/p>\n

    \u2013 X\u00e9t \u0111i\u1ec3m k\u1ef3 thi \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c c\u1ee7a \u0110HQG TP.HCM & \u0110HQG H\u00e0 N\u1ed9i 2026<\/p>\n

    \u2013 X\u00e9t tuy\u1ec3n th\u1eb3ng Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Hoa Sen<\/p>\n

    \u2013 X\u00e9t b\u1eb1ng h\u00ecnh th\u1ee9c ph\u1ecfng v\u1ea5n<\/p>\n <\/div>\n\n

    \n Th\u00ed sinh li\u00ean h\u1ec7 Trung t\u00e2m Tuy\u1ec3n sinh <\/strong> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft v\u1ec1 ng\u00e0nh h\u1ecdc, l\u1ed9 tr\u00ecnh h\u1ecdc t\u1eadp, ph\u01b0\u01a1ng th\u1ee9c x\u00e9t tuy\u1ec3n c\u00f9ng c\u00e1c ch\u00ednh s\u00e1ch h\u1ecdc b\u1ed5ng.\n <\/p>\n\n

    \n

    \ud83d\udcde Hotline: (028) 7300 7272<\/a><\/p>\n

    \u2709\ufe0f Email: tuyensinh@hoasen.edu.vn<\/a><\/p>\n

    \ud83c\udf10 Tuy\u1ec3n sinh: tuyensinh.hoasen.edu.vn<\/a><\/p>\n

    \ud83d\udccd \u0110\u1ecba ch\u1ec9: Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Hoa Sen (S\u1ea3nh G, t\u1ea7ng tr\u1ec7t), s\u1ed1 08 Nguy\u1ec5n V\u0103n Tr\u00e1ng, ph\u01b0\u1eddng B\u1ebfn Th\u00e0nh, TP. HCM<\/p>\n <\/div>\n\n<\/div>\n\n\n\n

    \n

    Th\u1ef1c hi\u1ec7n: Huy\u1ec1n \u0110inh<\/strong><\/strong><\/p>\n\n\n\n

    Ph\u00f2ng Marketing – Truy\u1ec1n th\u00f4ng<\/p>\n<\/blockquote>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ed1 ra tr\u01b0\u1eddng l\u00e0m g\u00ec l\u00e0 c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00ed sinh quan t\u00e2m khi doanh nghi\u1ec7p ng\u00e0y c\u00e0ng ch\u00fa tr\u1ecdng x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng s\u1ed1. Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh ng\u00e0y c\u00e0ng kh\u1ed1c li\u1ec7t, s\u1ea3n ph\u1ea9m t\u1ed1t th\u00f4i ch\u01b0a \u0111\u1ee7, doanh nghi\u1ec7p c\u1ea7n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 kh\u00e1c bi\u1ec7t \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 m\u1edf ra nhu c\u1ea7u l\u1edbn v\u1ec1 ngu\u1ed3n nh\u00e2n l\u1ef1c c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft h\u1ee3p gi\u1eefa c\u00f4ng ngh\u1ec7, d\u1eef li\u1ec7u, marketing v\u00e0 t\u01b0 duy l\u1ea5y…<\/p>\n","protected":false},"author":5540,"featured_media":32728,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/about-temp-ts-news.php","format":"standard","meta":{"footnotes":""},"categories":[1344,1354],"tags":[1075,1602,1342],"class_list":["post-32701","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuyen-sinh","category-huong-nghiep","tag-dai-hoc-hoa-sen-4","tag-quan-tri-trai-nghiem-khach-hang-so","tag-tuyen-sinh-2026"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/posts\/32701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/users\/5540"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/comments?post=32701"}],"version-history":[{"count":7,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/posts\/32701\/revisions"}],"predecessor-version":[{"id":32729,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/posts\/32701\/revisions\/32729"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/media\/32728"}],"wp:attachment":[{"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/media?parent=32701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/categories?post=32701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/wp-json\/wp\/v2\/tags?post=32701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}