{"id":10213,"date":"2024-05-07T10:30:17","date_gmt":"2024-05-07T03:30:17","guid":{"rendered":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/?p=10213"},"modified":"2024-06-10T15:39:40","modified_gmt":"2024-06-10T08:39:40","slug":"nganh-quan-tri-khach-san-elite-hoa-sen","status":"publish","type":"post","link":"https:\/\/www.hoasen.edu.vn\/tuyensinh\/nganh-quan-tri-khach-san-elite-hoa-sen\/","title":{"rendered":"Ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ch\u01b0\u01a1ng tr\u00ecnh Elite l\u00e0 g\u00ec? H\u1ecdc nh\u1eefng g\u00ec?"},"content":{"rendered":"\n

Kinh doanh kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t trong nh\u1eefng ng\u00e0nh mang l\u1ea1i l\u1ee3i nhu\u1eadn kh\u1ee7ng cho n\u1ec1n kinh t\u1ebf n\u01b0\u1edbc ta. Th\u1ef1c t\u1ebf trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, s\u1ed1 l\u01b0\u1ee3ng nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n v\u00e0 c\u00e1c khu ngh\u1ec9 d\u01b0\u1ee1ng m\u1edf ra kh\u00f4ng ng\u1eebng v\u00e0 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng. Do \u0111\u00f3 nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng lao \u0111\u1ed9ng ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n <\/strong>theo \u0111\u00f3 c\u0169ng t\u0103ng cao. V\u1edbi m\u1ee5c ti\u00eau cung c\u1ea5p ngu\u1ed3n nh\u00e2n l\u1ef1c ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ch\u1ea5t l\u01b0\u1ee3ng cao, \u0110\u1ea1i h\u1ecdc Hoa Sen \u0111\u00e3 m\u1edf r\u1ed9ng \u0111\u00e0o t\u1ea1o ch\u01b0\u01a1ng tr\u00ecnh Elite k\u1ebft h\u1ee3p h\u1ecdc t\u1eadp t\u1ea1i nh\u00e0 tr\u01b0\u1eddng v\u00e0 \u0111\u00e0o t\u1ea1o tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00e1c doanh nghi\u1ec7p. V\u1eady c\u1ee5 th\u1ec3 ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ch\u01b0\u01a1ng tr\u00ecnh Elite l\u00e0 g\u00ec? H\u1ecdc nh\u1eefng g\u00ec? C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p r\u1ed9ng m\u1edf kh\u00f4ng?<\/p>\n\n\n

\n
\"Ng\u00e0nh
Ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ch\u01b0\u01a1ng tr\u00ecnh Elite l\u00e0 g\u00ec? H\u1ecdc m\u00f4n g\u00ec?<\/figcaption><\/figure>\n<\/div>\n\n\n

<\/a>1. Ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? H\u1ecdc m\u00f4n g\u00ec?<\/strong><\/h2>\n\n\n\n

Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 ng\u00e0nh h\u1ecdc chuy\u00ean \u0111\u00e0o t\u1ea1o cho h\u1ecdc vi\u00ean nh\u1eefng nghi\u1ec7p v\u1ee5 li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd, gi\u00e1m s\u00e1t v\u00e0 v\u1eadn h\u00e0nh c\u00e1c c\u01a1 s\u1edf l\u01b0u tr\u00fa nh\u01b0 kh\u00e1ch s\u1ea1n, khu ngh\u1ec9 d\u01b0\u1ee1ng, nh\u00e0 ngh\u1ec9 hay c\u00e1c lo\u1ea1i h\u00ecnh t\u01b0\u01a1ng t\u1ef1 kh\u00e1c.<\/p>\n\n\n\n

H\u1ecdc ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/strong><\/a>, sinh vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng v\u1ec1 c\u00f4ng t\u00e1c l\u00e3nh \u0111\u1ea1o, qu\u1ea3n l\u00fd, \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1, t\u00e0i ch\u00ednh, ti\u1ebfp th\u1ecb, k\u1ebf to\u00e1n v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1p l\u00fd li\u00ean quan \u0111\u1ebfn l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 kh\u00e1ch s\u1ea1n. Nh\u1eefng m\u00f4n h\u1ecdc n\u1ed5i b\u1eadt trong ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn: Marketing du l\u1ecbch, k\u1ebf to\u00e1n du l\u1ecbch – kh\u00e1ch s\u1ea1n, an ninh – an to\u00e0n trong kh\u00e1ch s\u1ea1n, quan h\u1ec7 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng,…<\/p>\n\n\n

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\"Qu\u1ea3n
Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 ng\u00e0nh \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng v\u00e0 nghi\u1ec7p v\u1ee5 trong l\u0129nh v\u1ef1c kinh doanh kh\u00e1ch s\u1ea1n<\/figcaption><\/figure>\n<\/div>\n\n\n

N\u1eafm b\u1eaft nhu c\u1ea7u th\u1ef1c t\u1ebf t\u1ea1i c\u00e1c doanh nghi\u1ec7p \u0111ang kh\u00e1t ngu\u1ed3n nh\u00e2n l\u1ef1c qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ch\u1ea5t l\u01b0\u1ee3ng, \u0110\u1ea1i h\u1ecdc Hoa Sen \u0111\u00e3 cho ra m\u1eaft ch\u01b0\u01a1ng tr\u00ecnh Elite d\u00e0nh cho ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111\u1eb7c bi\u1ec7t v\u00e0 mang t\u00ednh th\u1ef1c t\u1ebf d\u1ef1a tr\u00ean m\u00f4 h\u00ecnh Work-based Learning (WBL), k\u1ebft h\u1ee3p h\u1ecdc t\u1eadp t\u1ea1i nh\u00e0 tr\u01b0\u1eddng v\u00e0 \u0111\u00e0o t\u1ea1o tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00e1c doanh nghi\u1ec7p, kh\u00e1ch s\u1ea1n 4-5 sao trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf.<\/p>\n\n\n\n

Ngo\u00e0i ra, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/strong><\/a> Elite Hoa Sen li\u00ean k\u1ebft v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh qu\u1ed1c t\u1ebf, l\u00e0 l\u1ef1a ch\u1ecdn ho\u00e0n h\u1ea3o \u0111\u1ec3 c\u00e1c b\u1ea1n \u0111am m\u00ea ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n c\u00f3 c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp v\u00e0 l\u00e0m vi\u1ec7c t\u1ea1i c\u00e1c n\u01b0\u1edbc n\u1ed5i ti\u1ebfng  nh\u01b0 Th\u1ee5y S\u0129, \u00dac, M\u1ef9,\u2026.<\/p>\n\n\n\n

<\/a>2. Y\u00eau c\u1ea7u c\u1ee7a ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/strong><\/h2>\n\n\n\n

Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t ng\u00e0nh c\u00f3 s\u1ee9c h\u00fat l\u1edbn \u1edf n\u01b0\u1edbc ta, \u0111i \u0111\u00f4i v\u1edbi \u0111\u00f3 l\u00e0 t\u00ednh c\u1ea1nh tranh kh\u00e1 cao. Do \u0111\u00f3, mu\u1ed1n v\u01b0\u1ee3t qua nh\u1eefng \u1ee9ng vi\u00ean kh\u00e1c trong \u201ccu\u1ed9c chi\u1ebfn\u201d vi\u1ec7c l\u00e0m, b\u1ea1n ph\u1ea3i h\u1ed9i \u0111\u00e1p nh\u1eefng nh\u1eefng y\u00eau c\u1ea7u kh\u1eaft khe c\u1ee7a ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 t\u1ed1 ch\u1ea5t v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n \u0111\u00f3 \u0111\u1ec3  \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n:<\/p>\n\n\n

\n
\"Ng\u00e0nh
Ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u ng\u01b0\u1eddi h\u1ecdc nh\u1eefng g\u00ec?<\/figcaption><\/figure>\n<\/div>\n\n\n

<\/a>2.1. T\u1ed1 ch\u1ea5t l\u00e3nh \u0111\u1ea1o v\u00e0 s\u1eed d\u1ee5ng nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3<\/strong><\/h3>\n\n\n\n

T\u1ed1 ch\u1ea5t l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd con ng\u01b0\u1eddi s\u1ebd gi\u00fap b\u1ea1n bi\u1ebft c\u00e1ch s\u1eed d\u1ee5ng, \u0111i\u1ec1u ph\u1ed1i nh\u00e2n vi\u00ean sao cho h\u1ee3p l\u00fd v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 t\u1ed1i \u0111a trong c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n

<\/a>2.2. Kh\u1ea3 n\u0103ng giao ti\u1ebfp b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef kh\u00e1c nhau<\/strong><\/h3>\n\n\n\n

V\u1edbi t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c lu\u00f4n ph\u1ea3i g\u1eb7p g\u1ee1, giao ti\u1ebfp v\u1edbi du kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i, vi\u1ec7c s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o ngo\u1ea1i ng\u1eef s\u1ebd l\u00e0 l\u1ee3i th\u1ebf \u0111\u1ec3 b\u1ea1n kh\u1eb3ng \u0111\u1ecbnh n\u0103ng l\u1ef1c b\u1ea3n th\u00e2n v\u00e0 m\u1edf ra c\u01a1 h\u1ed9i l\u00e0m vi\u1ec7c \u1edf m\u00f4i tr\u01b0\u1eddng qu\u1ed1c t\u1ebf.<\/p>\n\n\n\n

<\/a>2.3. Ham h\u1ecdc h\u1ecfi v\u00e0 bi\u1ebft ho\u00e0n thi\u1ec7n b\u1ea3n th\u00e2n<\/strong><\/h3>\n\n\n\n

Lu\u00f4n h\u1ecdc h\u1ecfi v\u00e0 ph\u1ea5n \u0111\u1ea5u \u0111\u1ec3 tr\u1edf th\u00e0nh phi\u00ean b\u1ea3n t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea3n th\u00e2n l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu n\u1ebfu b\u1ea1n mu\u1ed1n th\u00e0nh c\u00f4ng trong ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n n\u00f3i ri\u00eang, c\u0169ng nh\u01b0 l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 du l\u1ecbch n\u00f3i chung.<\/p>\n\n\n\n

<\/a>2.4. C\u00f3 ki\u1ebfn th\u1ee9c v\u1eefng ch\u1eafc v\u1ec1 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p l\u00fd trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 du l\u1ecbch<\/strong><\/h3>\n\n\n\n

D\u1ecbch v\u1ee5 du l\u1ecbch l\u00e0 m\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c \u0111\u01b0\u1ee3c ch\u00ednh ph\u1ee7 ch\u00fa tr\u1ecdng \u0111\u1ea7u t\u01b0 v\u00e0 \u0111\u01b0a ra nhi\u1ec1u quy \u0111\u1ecbnh nh\u1eb1m b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a du kh\u00e1ch, l\u1eabn ng\u01b0\u1eddi kinh doanh. Do \u0111\u00f3, vi\u1ec7c n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p l\u00fd l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ed1i v\u1edbi c\u1eed nh\u00e2n ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n.<\/p>\n\n\n\n

3. H\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ra l\u00e0m g\u00ec?<\/strong><\/h2>\n\n\n
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\"C\u01a1
C\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m d\u00e0nh cho c\u1eed nh\u00e2n ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n v\u00f4 c\u00f9ng \u0111a d\u1ea1ng<\/figcaption><\/figure>\n<\/div>\n\n\n

\u201cH\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ra tr\u01b0\u1eddng l\u00e0m c\u00f4ng vi\u1ec7c g\u00ec?\u201d lu\u00f4n l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u b\u1ea1n tr\u1ebb th\u1eafc m\u1eafc khi quy\u1ebft \u0111\u1ecbnh theo \u0111u\u1ed5i ng\u00e0nh n\u00e0y. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c hot nh\u1ea5t d\u00e0nh cho ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n:<\/p>\n\n\n\n