{"id":9555,"date":"2024-06-18T15:33:48","date_gmt":"2024-06-18T08:33:48","guid":{"rendered":"https:\/\/www.hoasen.edu.vn\/htqt\/?p=4281"},"modified":"2024-06-18T15:33:48","modified_gmt":"2024-06-18T08:33:48","slug":"ai-va-anh-huong-thay-doi-trai-nghiem-khach-hang-khai-mo-nhung-tiem-nang-moi","status":"publish","type":"post","link":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/ai-va-anh-huong-thay-doi-trai-nghiem-khach-hang-khai-mo-nhung-tiem-nang-moi\/","title":{"rendered":"AI v\u00e0 \u1ea3nh h\u01b0\u1edfng thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng: Khai m\u1edf nh\u1eefng ti\u1ec1m n\u0103ng m\u1edbi"},"content":{"rendered":"\n<p><strong>B\u1ed1i c\u1ea3nh v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i.<\/strong> Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111ang c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng c\u1eadn kh\u00e1ch h\u00e0ng:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u01b0\u01a1ng t\u00e1c mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a cao:<\/strong> \u0110i\u1ec1u ch\u1ec9nh tr\u1ea3i nghi\u1ec7m theo nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u00e1 nh\u00e2n;<\/li>\n\n\n\n<li><strong>D\u1ef1 \u0111o\u00e1n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/strong> D\u1ef1 \u0111o\u00e1n c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft ch\u00fang;<\/li>\n\n\n\n<li><strong>H\u1ed7 tr\u1ee3 th\u1eddi gian th\u1ef1c:<\/strong> Cung c\u1ea5p h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c tr\u00ean nhi\u1ec1u k\u00eanh v\u00e0 n\u1ec1n t\u1ea3ng kh\u00e1c nhau.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.hoasen.edu.vn\/htqt\/wp-content\/uploads\/sites\/55\/2024\/06\/image-15.png\" alt=\"\" class=\"wp-image-4453\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Khi tham gia bu\u1ed5i h\u1ed9i th\u1ea3o, b\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gi\u1ea3i ph\u00f3ng s\u1ee9c m\u1ea1nh c\u1ee7a AI:<\/strong> Kh\u00e1m ph\u00e1 nh\u1eefng \u1ee9ng d\u1ee5ng c\u1ee7a AI trong vi\u1ec7c thay \u0111\u1ed5i h\u00e0nh vi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng;<\/li>\n\n\n\n<li><strong>T\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng:<\/strong> Kh\u00e1m ph\u00e1 c\u00e1ch c\u00e1c c\u00f4ng c\u1ee5 AI ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng;<\/li>\n\n\n\n<li><strong>Tr\u1edf th\u00e0nh nh\u00e0 l\u00e3nh \u0111\u1ea1o trong l\u0129nh v\u1ef1c:<\/strong> \u0110\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u00e0 chi\u1ebfn l\u01b0\u1ee3c t\u1eeb c\u00e1c chuy\u00ean gia trong l\u0129nh v\u1ef1c.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>B\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i g\u1eb7p g\u1ee1 c\u00e1c di\u1ec5n gi\u1ea3:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Simon Kriss:<\/strong> Gi\u00e1m \u0111\u1ed1c simonkriss.ai;<\/li>\n\n\n\n<li><strong>Sam Richardson:<\/strong> Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh Twilio;<\/li>\n\n\n\n<li><strong>Nicholas Kontopoulos:<\/strong> Ph\u00f3 Ch\u1ee7 t\u1ecbch Marketing c\u1ee7a Twilio khu v\u1ef1c Ch\u00e2u \u00c1 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng v\u00e0 Nh\u1eadt B\u1ea3n.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.hoasen.edu.vn\/htqt\/wp-content\/uploads\/sites\/55\/2024\/06\/image-11.png\" alt=\"\" class=\"wp-image-4273\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Th\u1eddi gian: <\/h2>\n\n\n\n<p>H\u1ed9i th\u1ea3o s\u1ebd \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c tr\u1ef1c tuy\u1ebfn v\u00e0o ng\u00e0y 02 th\u00e1ng 07 n\u0103m 2024 v\u00e0o l\u00fac:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>9:30 \u2013 10:15 gi\u1edd Singapore;<\/li>\n\n\n\n<li>11:30 \u2013 12:15 gi\u1edd mi\u1ec1n \u0110\u00f4ng \u00dac;<\/li>\n\n\n\n<li>8:30 \u2013 9:15 gi\u1edd Vi\u1ec7t Nam.<\/li>\n<\/ul>\n\n\n\n<p>\u0110\u1eebng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i tham gia v\u00e0 h\u1ecdc t\u1eadp c\u00f9ng c\u00e1c chuy\u00ean gia. \u0110\u0103ng k\u00fd ngay h\u00f4m nay!<\/p>\n\n\n\n<p><strong>Link \u0111\u0103ng k\u00fd: <\/strong><a href=\"https:\/\/apjevents.twilio.com\/apj-events\/ai-cx?utm_bmcr_source=TEmail&amp;mkt_tok=Mjk0LVRLQi0zMDAAAAGTyENhBd6OODp41KyklT_zrqLKOP0GSpKjWPdf7o7qfWRROuA-g7UehehI6zper_3ynv88BcMljY0KVKpSbkvf_A3hAaqoPJbd5gh8HFSJeDBNOO2f\" target=\"_blank\" rel=\"noopener\"><strong>\u0110\u00c2Y<\/strong><\/a><strong>.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-background\" style=\"background:linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 81%,rgb(51,167,181) 100%)\">N\u1ebfu c\u1ea7n bi\u1ebft th\u00eam c\u00e1c th\u00f4ng tin v\u1ec1 c\u00e1c Ch\u01b0\u01a1ng tr\u00ecnh trao \u0111\u1ed5i, c\u00e1c S\u1ef1 ki\u1ec7n Qu\u1ed1c t\u1ebf, ho\u1eb7c mu\u1ed1n k\u1ebft n\u1ed1i, vui l\u00f2ng truy c\u1eadp v\u00e0o website c\u1ee7a Ph\u00f2ng ho\u1eb7c Fanpage Facebook [B\u1ea5m v\u00e0o <a href=\"https:\/\/www.facebook.com\/people\/HSU-Global-Engagement\/61557778873835\/\" target=\"_blank\" rel=\"noopener\">\u0110\u00e2y<\/a>], ho\u1eb7c vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp t\u1ea1i Ph\u00f2ng H\u1ee3p t\u00e1c Qu\u1ed1c t\u1ebf t\u1ea1i ph\u00f2ng 705B, tr\u1ee5 s\u1edf Ch\u00ednh Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Hoa Sen \u2013 s\u1ed1 8 Nguy\u1ec5n V\u0103n Tr\u00e1ng, Ph\u01b0\u1eddng B\u1ebfn Th\u00e0nh, Qu\u1eadn 1, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua email t\u1ea1i \u0111\u1ecba ch\u1ec9 email: phonghoptacquocte@hoasen.edu.vn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ed1i c\u1ea3nh v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i. Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111ang c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng c\u1eadn kh\u00e1ch h\u00e0ng: Khi tham gia bu\u1ed5i h\u1ed9i th\u1ea3o, b\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i: B\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i g\u1eb7p g\u1ee1 c\u00e1c di\u1ec5n gi\u1ea3: Th\u1eddi gian: H\u1ed9i th\u1ea3o s\u1ebd \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c tr\u1ef1c tuy\u1ebfn v\u00e0o ng\u00e0y 02 th\u00e1ng 07 n\u0103m 2024 v\u00e0o l\u00fac: \u0110\u1eebng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i tham gia v\u00e0 h\u1ecdc t\u1eadp c\u00f9ng c\u00e1c chuy\u00ean gia. \u0110\u0103ng k\u00fd ngay h\u00f4m nay! Link \u0111\u0103ng k\u00fd: \u0110\u00c2Y. N\u1ebfu c\u1ea7n bi\u1ebft th\u00eam c\u00e1c th\u00f4ng tin v\u1ec1 c\u00e1c&#8230;<\/p>\n","protected":false},"author":5427,"featured_media":7967,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1295],"tags":[920,928],"class_list":["post-9555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-su-kien-htqt","tag-hoasenuni","tag-sukienquocte-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/posts\/9555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/users\/5427"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/comments?post=9555"}],"version-history":[{"count":0,"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/posts\/9555\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/media\/7967"}],"wp:attachment":[{"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/media?parent=9555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/categories?post=9555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hoasen.edu.vn\/hsu-iie\/wp-json\/wp\/v2\/tags?post=9555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}