IT Helpdesk

Working address: QCOOP Tower, 302 Nguyễn Văn Đậu, Phường 11, Bình Thạnh, TP. HCM

Report to: IT Infrastructure Lead

Job Description:

• Provide day-to-day support to ensure the smooth running of the computers, network devices, printers, scanner as well as end users’ requirements
• Troubleshoot and resolve application issues, maintain and update technical support documentation
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled server backups

Requirements:

• Diploma or degree in computer sciences, information technology or related discipline
• Fresh graduate or 1 year of experience.
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
• Strong analytical and troubleshooting skills
• Customer services mindset
• Good interpersonal and communications skills to interact effectively at all levels
• Ability to cover after-office hours and weekend support if there are any infrastructure issues

Company benefits:

• Working environment: Stable, dynamic and reasonable workload for employees to work and develop their careers with peace of mind.
• Colleagues: Young, enthusiastic, dynamic and sociable
• Salary is reviewed periodically and upgraded according to KPI and capacity. Attractive KPI bonus results applied to all employees
• 13th month salary
• Welfare regime: Social insurance according to the law; Health Care & Accident Insurance 24/7;
• cultural and sporty activities; …..