Working address: QCOOP Tower, 302 Nguyễn Văn Đậu, Phường 11, Bình Thạnh, TP. HCM
Report to: IT Infrastructure Lead
- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers, scanner as well as end users’ requirements
- Troubleshoot and resolve application issues, maintain and update technical support documentation
- Implement and monitor office IT security and antivirus
- Other duties include performing first level troubleshooting and support for scheduled server backups
- Diploma or degree in computer sciences, information technology or related discipline
- Fresh graduate or 1 year of experience.
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration
- Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
- Strong analytical and troubleshooting skills
- Customer services mindset
- Good interpersonal and communications skills to interact effectively at all levels
- Ability to cover after-office hours and weekend support if there are any infrastructure issues
- Working environment: Stable, dynamic and reasonable workload for employees to work and develop their careers with peace of mind.
- Colleagues: Young, enthusiastic, dynamic and sociable
- Salary is reviewed periodically and upgraded according to KPI and capacity. Attractive KPI bonus results applied to all employees
- 13th month salary
- Welfare regime: Social insurance according to the law; Health Care & Accident Insurance 24/7;
- cultural and sporty activities; …..