IT Helpdesk

Working address: QCOOP Tower, 302 Nguyễn Văn Đậu, Phường 11, Bình Thạnh, TP. HCM

Report to: IT Infrastructure Lead

Job Description:

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers, scanner as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups


  • Diploma or degree in computer sciences, information technology or related discipline
  • Fresh graduate or 1 year of experience.
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
  • Strong analytical and troubleshooting skills
  • Customer services mindset
  • Good interpersonal and communications skills to interact effectively at all levels
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues

Company benefits:

  • Working environment: Stable, dynamic and reasonable workload for employees to work and develop their careers with peace of mind.
  • Colleagues: Young, enthusiastic, dynamic and sociable
  • Salary is reviewed periodically and upgraded according to KPI and capacity. Attractive KPI bonus results applied to all employees
  • 13th month salary
  • Welfare regime: Social insurance according to the law; Health Care & Accident Insurance 24/7;
  • cultural and sporty activities; …..

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